Legal
Privacy Policy
Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information Name Email address Phone number Shipping and billing address Order Information Product details Payment information Transaction history Technical Information IP address Browser type Device information Cookies and usage data
How We Use Your Information
We use the collected information for the following purposes:
To process and deliver your orders To communicate with you regarding your purchases To improve our website and services To provide customer support To send important updates regarding orders and policies
Payment Security
All online payments made through our website are processed using secure payment gateways. We do not store your sensitive payment details such as card numbers or banking passwords.
Sharing of Information
Velley Surakshit Private Limited does not sell or rent your personal information to third parties. However, we may share necessary information with:
Payment gateway providers
Shipping and logistics partners
Legal authorities when required by law
Cookies
Our website may use cookies to enhance your browsing experience and improve website performance.
Your Rights
You have the right to request access, correction, or deletion of your personal information stored by us.
Contact Information
If you have any questions regarding this Privacy Policy, you may contact us at:
Velley Surakshit Private Limited
Karimganj, Assam, India
Email: contact@velleysurakshit.com
Terms and Conditions
Terms and Conditions
Last Updated: 10/03/2026
These Terms and Conditions govern your use of the website operated by Velley Surakshit Private Limited. By accessing our website or purchasing products from us, you agree to comply with these terms.
Use of Website
Users must use this website only for lawful purposes. Any misuse, fraudulent activity, or unauthorized use of the website is strictly prohibited.
Product Information
We make every effort to display accurate product descriptions, images, and prices. However, slight variations in product appearance or specifications may occur.
Pricing
All prices listed on the website are subject to change without prior notice. Velley Surakshit Private Limited reserves the right to update pricing or product availability at any time.
Orders
After placing an order, you will receive an order confirmation. The company reserves the right to cancel or refuse any order due to product unavailability, incorrect pricing, or suspected fraudulent activity.
Intellectual Property
All website content including text, images, logos, and graphics are the property of Velley Surakshit Private Limited and may not be copied, reproduced, or used without permission.
Limitation of Liability
Velley Surakshit Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or its products.
Refund and Cancellation Policy
Refund and Cancellation Policy
At Velley Surakshit Private Limited, we strive to ensure customer satisfaction. However, the following policies apply to order cancellations and refunds.
Order Cancellation
Orders may be cancelled before they are shipped. Once the product has been dispatched, cancellation may not be possible.
Refund Policy
Refunds may be issued in the following situations:
Damaged product received
Incorrect product delivered
Product missing from the order
Customers must notify us within 48 hours of receiving the product to request a refund or replacement.
Refund Processing
Once the request is approved, refunds will be processed within 7–10 business days to the original payment method.
4. Shipping and Delivery Policy
Shipping and Delivery Policy
Velley Surakshit Private Limited provides shipping services across India.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Delivery Time
Delivery times may vary depending on the location. Generally, orders are delivered within 5–10 business days.
Shipping Charges
Shipping charges may vary depending on the product, order quantity, and delivery location.
Delays
Delivery delays may occur due to unforeseen circumstances such as weather conditions, logistics issues, or public holidays.
5. Payment Policy
Payment Policy
Velley Surakshit Private Limited offers secure and reliable payment options for customer convenience.
Accepted Payment Methods
UPI
Debit Card
Credit Card
Net Banking
Online Payment Gateway
Payment Security
All payments made on our website are processed through secure payment gateway systems to ensure customer safety.
Payment Confirmation
Orders will only be processed after successful payment confirmation.